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Visiting Pauls Cycles during the Lock Down

Words by Pauls Cycles

on 19/03/2020 12:30:48

Pauls Cycles has carefully reviewed the Government’s advice and guidance with regards to Covid-19. Their strategy is to slow down the transmission of the virus ensuring the healthcare system can cope, whilst also protecting the vulnerable and elderly. It is also vital to keep the economy going and ensure all businesses large and small carry on being able to provide support and employment for their staff and goods and services for their customers.

We also believe that cycling has always been a route to physical and mental wellbeing. So whilst we are all reducing some of our social and work activities, we believe that you should make space for cycling as long as the government sees fit to permit it. So we aim to keep cycling ourselves and suggest that you do the same if conditions, health and circumstance permits.

So with that in mind, Pauls Cycles will remain open for business but we have put some extra measures in place to ensure we follow all appropriate guidance and put the safety and well-being of our customers and staff at the forefront of everything we do.

  • We are regularly cleaning all frequent hand touch points such as the Card payment machines, counter area and door handles
  • We have alcohol gel for customers and staff freely available at the door and counter
  • Our staff will observe the 2 metre distance rule from customers and colleagues as much as practically possible
  • Hand washing facilities are available and all our staff are committed to washing hands thoroughly and regularly
  • You can be assured of a warm welcome as ever when you enter the shop but we ask:
    • That you respect our policy of no shaking of hands or physical contact
    • That you do not visit us just to browse, you must have a firm intention to buy, or drop off or pick up a bike for service work, in order to visit our store: please browse to your hearts content on our website, which remains live & up to date
  • If you are feeling unwell, we ask you not to come to the store until you have recovered
  • Our efficient delivery service with TNT and Royal Mail will continue as normal – please opt for delivery where you can
  • Our Workshop remains open for Servicing and Repairs. We are not offering ‘Whilst You Wait’ servicing, so please call ahead to book your bike in
  • We are unable to offer Bike Fits during this time

If you would like to view or collect a new bike in store, please reserve this on line using our Click & Collect option at Checkout. We will be allowing 1 Family Group at a time into the store to view and collect new bikes.

In times of great challenge, it has always been the case that we pull together to face down whatever that challenge may be. It will be no different this time. In the meantime, keeping fit and active is something you can do safely and within the guidelines for social distancing. There are few more rewarding ways of doing that than cycling so keep pedalling, keep safe and we look forward to seeing you soon!

Stay safe, keep on pedalling and take every effort to do your bit to help us all getting through this.

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