Welcome to Pauls Cycles

At Pauls Cycles we’re all about great value and helping you to Ride More, that’s why we specialise in selling end of season stock at up to 50% off. From heavy hitting Full Suspension Enduro Bikes to KOM chasing Road Bikes and Balance Bikes to freedom inspiring e-Bikes, we love all things bike and are passionate about helping you find the perfect bike.

13 Yaxham RoadDereham Norfolk NR19 1HB

Warranty & Returns

   Words by Pauls Cycles

   on 16/10/2019 17:17:51

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Please read and full understand this policy before returning goods to us

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel.

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Summary of our Returns Policy

  • We offer a 30 day returns period
  • We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly.
  • If you would like us to arrange collection via courier then we can do so. We can only refund up to £10 for private postage of faulty or damaged items.
  • Refunds will only be returned to the original payment method — this may take up to 5 working days to appear depending on how you paid.
  • We are unable to accept returns where the goods or packaging has been used, lost, damaged or is otherwise not in the condition you received it in. Bikes must be returned in a securely-packaged bike box.
  • We are unable to offer a refund without proof of purchase.
  • It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy.
  • Initial shipping costs are non-refundable.
  • Any damage caused in transit - as a result of inadequate packaging - is the responsibility of the sender. Signing for items that have clearly been damaged by the courier is the responsibility of the receiver.

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Items that are faulty, damaged or not as described

If the item that has been received is faulty, damaged or not as described then we will cover the cost of return postage [up to £10] and offer a refund or exchange. In these instances we would always recommend using our own shipping services.

Important information to note about returning faulty, damaged or not as described items:

  • Pauls Cycles issue no warranties, all warranties are issued by manufacturers. For this reason we may need to send your goods to the manufacturer for inspection before taking any action. Please see the relevant manufacturer's website for full warranty information.
  • Only products that are faulty, damaged or not as described from ourselves are eligible for free postage and returns/ exchanges. If damage has been caused through wear and tear, improper care or some other factor beyond our control then it will not be covered.
  • Once an item has been used, or if packaging has been damaged it can still be returned to us, however we - and the manufacturer - reserve the right to offer a repair, replacement or partial refund.
  • Remember it is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit [as a result of inadequate packaging] will be chargeable.

We cannot accept any cycle warranty claim or return for incorrect pedal fitment or damage to crank arms caused by incorrect pedal fitment as described in the helpsheet supplied with all of our bikes.

If the wheels on the bike you've ordered become untrue through use, or the gears need readjustment after initial use, this unfortunately not covered under warranty.

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Returns address

Pauls Cycles Returns

Unit A, 13 Yaxham Road

Dereham

Norfolk

NR19 1HB

Please include a copy of your original purchase receipt, a short covering letter and return address details.

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General adjustments

Although all our bikes are fully assembled prior to shipping, to ensure safe arrival it is possible that some small readjustment is needed upon arrival. We are happy to advise over the phone, but if you are unsure, we would always recommend having your bike assembled by a professional.

We cannot accept any cycle warranty claim or return for incorrect pedal fitment or damage to crank arms caused by incorrect pedal fitment as described in the helpsheet supplied with all of our bikes.

If the wheels on the bike you've ordered become untrue through use, or the gears need readjustment after initial use, this unfortunately not covered under warranty.

Due to the mechanical nature of bicycles, it is highly recommended that new bicycles are serviced within 6-8 weeks of ownership, by a professional bicycle shop, to ensure correct adjustment, lubrication and torque settings.

Pauls Cycles cannot reimburse any costs associated with the set up and adjustment of a new cycle.

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