Rocky Mountain Instinct C90 BC Edition 2018 Turquoise/Crimson

Cycle to Work Schemes are a great way to save even more on our wide range of new bikes and accessories. Choose a bike, hire it for an agreed length of time from your employer using pre-tax salary sacrifice meaning you pay less tax and then snap it up for a fraction of its value at the end of the period.

We work closely with and accept vouchers from the following schemes:

Cyclescheme.co.uk
Bike2workscheme.co.uk
Green commute initiative
c2w support
Cycleplus
Halfords Cycle2work

We can also work directly with your company and help you set up your own internal Cycle to Work Scheme. This can be beneficial for both the company and the employees by streamlining the process for the HR department and enabling the employees to avoid paying any commission.

We'll also be able to build a close relationship with your company offering service packages and providing you with essential tools such as Pumps, Multi-Tools and Oils to keep at the office to encourage staff members to cycle more. If you'd like to know more about this please get in touch.

To learn more about the benefits of Cycle Scheme and see how to place an order with us, click here.

We're Mail Order Experts!

Built, Prepared, Checked & Repacked

Each and every bike we send out goes through a thorough build process.

Once it's picked from our warehouse it's built by one of our trained mechanics to ensure that your bike is running to perfection.

Set up for you: let us know your weight and we'll set the suspension with the recommended pressures.

Once built, a second member of the build team takes over to check nothing has been missed before preparing it for packing.

Once in the packing bay, we remove the front wheel and handlebars from the stem and carefully wrap it to fit it securely into an export grade box.

Generally we try to reuse the box it came in, but if that's not up to scratch we'll pop your bike into one of our own export grade boxes.

Tracked UK Delivery

All of our bikes are sent with TNT and can be tracked along their journey.

#newbikeday your bike has arrived

Final assembly once you've received the bike is quick and easy - usually just putting the front wheel in and re-attaching the handlebars with 4 allen key bolts. We provide an easy to follow step-by-step instruction sheet to help you along the way.

If in doubt we're always available at the other end of a phone line to talk you through it.

General adjustments

Although all our bikes are fully assembled prior to shipping, to ensure safe arrival it is possible that some small readjustment is needed upon arrival. We are happy to advise over the phone, but if you are unsure, we would always recommend having your bike assembled by a professional.

We cannot accept any cycle warranty claim or return for incorrect pedal fitment or damage to crank arms caused by incorrect pedal fitment as described in the helpsheet supplied with all of our bikes.

If the wheels on the bike you've ordered become untrue through use, or the gears need readjustment after initial use, this unfortunately not covered under warranty.

Due to the mechanical nature of bicycles, it is highly recommended that new bicycles are serviced within 6-8 weeks of ownership, by a professional bicycle shop, to ensure correct adjustment, lubrication and torque settings.

Pauls Cycles cannot reimburse any costs associated with the set up and adjustment of a new cycle.

Delivery time

We know you're keen to receive your bike as quickly as possible, so aim to dispatch your order the following working day. During very busy periods there may be a 1-2 delay on dispatch but we'll make this clear straight away.

Receiving your delivery

If you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you advise us of a favoured delivery day, ask the courier to leave your package with a trusted neighbour, or collect it from a local delivery depot.

Finance & Delivery

When using Finance we are stipulated to deliver your order to your registered billing address where the Finance agreement has been taken out. We can hold dispatch for a day that suits you (if you can work from home, or you have a family member who can be home on a particular day for example) but we are unable to change the delivery address.

International Delivery

If you'd like your bike delivered outside of the UK, please visit our international delivery guide here.

Delivery Charges

• If once you have assembled your bicycle you find it is the wrong size, please do not ride it. If you cannot decide, please contact us and we can assist, but don’t ride it before doing so.
• Once the bike has been ridden we are unable to accept a return as the bike will then be ‘used’.
• If you would like to exchange an item, we will happily send out a replacement product once the original has been returned.
• We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly.
• You will need to repackage the goods appropriately to ensure that they are received in a satisfactory and unscratched condition by us at our registered address.
• If you would like us to arrange collection via courier, then we can do so.
• Refunds will only be returned to the original payment method - this may take up to 10 days to appear depending on how you paid.
• We are unable to accept returns where the goods or packaging is lost, damaged or not in the condition you received it in. Bikes must be returned in a securely-packaged bike box.
• We are unable to offer a refund without proof of purchase.
• It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy.
• Initial shipping costs are non-refundable.
• When returning your order under warranty please make sure the item has been suitably cleaned - failure to do this may delay or invalidate your warranty claim. Please also ensure you have removed any personal items or upgrades before returning the item.
• Any damage caused in transit - as a result of inadequate packaging - is the responsibility of the sender. Signing for items that have clearly been damaged by the courier is the responsibility of the receiver.
• Full policy details can be found in our T&Cs section