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Built, Prepared, Checked & Repacked
We're Mail Order Experts!

All orders are prepared and shipped within 1-2 business days. Please note, due to issues relating to COVID-19, processing times may vary. This will be indicated when placing your order.

Each and every bike we send out goes through a thorough build process with one of our trained mechanics to ensure that your bike is running to perfection. Let us know your weight and we'll even set up the suspension with the recommended pressures.

Before packing, a second mechanic will always do another check to ensure nothing is missed!

We remove and carefully wrap the front wheel and handlebars from the stem as well as your bike before packing to ensure it is securely transported in its export-grade box. Generally, we try to reuse its original box, but if that's not up to scratch we'll pop your bike into a brand new one for safety.

Don't worry, we'll pop some instructions in your kit on how to reassemble your bike when it arrives - or watch our handy video below.

Delivery charges

Location Royal Mail 48hr Tracked TNT 1-2 day Priority Delivery TNT 1-2 day Priority Delivery TNT Saturday Delivery TNT Saturday Delivery
Excludes Bikes Bikes only E-bikes only Bikes only E-bikes only
UK Mainland £4.95 £20.00 £30.00 £40.00 £55.00
Highlands & Islands £4.95 £35.00 £45.00 N/A N/A
Isle of Man £4.95 £40.00 £55.00 N/A N/A
Northern Ireland £4.95 £100.00 £120.00 N/A N/A

We regret that we are unable to ship to the Republic of Ireland and Channel Islands at this time.

FREE CLICK & COLLECT SERVICE

A free click & collect service is available at our Norfolk store on all orders purchased online. You will be able to select this option at checkout.

Read more about Click & Collect
Please note: Delivery dates provided at checkout are estimates only. You will receive a confirmation email with further tracking information once your bike is dispatched.

Frequently Asked Questions

How will my bike arrive?
The front wheel and handlebars from the stem of your bike will be removed for safe and secure delivery. Once you receive your bike, final assembly is quick and easy - just put the front wheel in and re-attach the handlebars with 4 allen key bolts. You'll receive an easy to follow step-by-step instruction sheet in your delivery to help you along the way.

If in doubt, give us a call! We're always available at the other end of a phone line to talk you through assembly. It is always possible that your bike may need some other adjustments upon arrival but if you are unsure, we would always recommend having your bike assembled by a professional. Due to the mechanical nature of bicycles, it is highly recommended that new bicycles are serviced within 6-8 weeks of ownership, by a professional bicycle shop, to ensure correct adjustment, lubrication and torque settings.

Pauls Cycles cannot reimburse any costs associated with the set up and adjustment of a new cycle.

We are unable to accept any cycle warranty claim or return for bikes that are assembled incorrectly by yourself or any other third party. Please see our Warranty & Returns Policy for further information.
Not going to be in?
TNT will reattempt delivery the next working day. Should you have any issues with accepting your delivery you can contact TNT directly. If you would like to delay your delivery, please contact us as soon as you place your order before it is despatched.
Lost or Delayed Items
In the unlikely case that your order has not arrived by the estimated delivery date then please contact us at info@paulscycles.co.ukor call us on 01362 690953 (lines open Monday to Friday, 8:00am-4:30pm).
International Delivery
We regret to inform that we are unable to offer international shipping at this time.
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